Eligibility for returns

• Candles may be returned within 30 days from the delivery date.

• Candles must be unused, in their original packaging and in the same condition as received.

Non-returnable items

• Personalized or customized candles.

• Damaged candles due to misuse or neglect.

Return process

• Contact customer service at info@palelepuse.com to initiate a return.

• Include the reasons for the return and a convenient date for return shipment.

Refunds

• Refunds will be issued to the original payment method within 14 days of receiving the return.

• Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item shipped, defect product, etc.)

Exchanges

Exchanges are not available. Please return the product and place a new order for the desired item.

Damaged or defected products

• If an item arrives damaged or defective, contact customer service within 7 days of delivery with supporting photos.

• A replacement will be shipped, or a full refund will be issued including shipping costs.

International returns
Customers are responsible for international shipping costs and any applicable customs duties.